We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We have high standards for our coffee, and promise roast consistency between different batches. If you purchase a bag of coffee that tastes different than a previous roast, and are thereby unsatisfied with its quality, please let us know! We will replace the "defective" bag with another bag of fresh-roasted coffee, either of the same coffee or another of equal value.
To process a return, we require provide proof of original purchase, and a detailed explanation of your dissatisfaction with the product. We reserve the right to evaluate them on a case-by-case basis to determine eligibility for return. We also require return of the original product, so that our roasting team can taste the coffee for quality issues.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we'll send you a prepaid return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you are unhappy with your purchase due to suspected roast defect or misrepresentation, please contact us at firstname.lastname@example.org to arrange an exchange. We will send you a prepaid return label within 1-2 business days, so that we can evaluate the condition of the product you received, and we will send a new coffee of your choice in exchange. Exchanged products must be of equal or lesser value.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.